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Privacy Policy

Privacy Policy

Thank you for visiting the Arkansas Public Service Commission’s web site and reviewing our Privacy Policy Statement.  Act 1713 of 2003 (Ark. Code Ann. §25-1-114) requires Arkansas state and local governments and state agencies to incorporate a privacy policy onto all websites. This privacy policy must also include an explanation that certain information is collected as a result of your visiting our website, and that the information collected is subject to disclosure under the Arkansas Freedom of Information Act of 1967. (Ark. Code Ann. §25-19-101 et. seq.)

More importantly, we want you to know how any collected information may be used, and the steps we take to insure the security of that information. We want you to feel confident that your privacy has been protected when you conduct business with us via the internet. 

Online Customer Service and Alternatives

Online customer service can be requested by e-mail from the Secretary of the Commission  or from the Webmaster .  If you prefer to request information from us by mail or in person, you may do so at 1000 Center Street, Little Rock, Arkansas, 72201, or by calling (501) 682-5782. Our goal is to provide you with several alternatives so that you can choose the most convenient and efficient means possible to interact with us.

Collection and Use of Information

Information Collected and Stored Automatically by Cookies

The Arkansas Public Service Commission may use “cookies” or other common methods to automatically gather information about your visit in a standard log file. Cookies are simple test files stored on your computer by your web browser. In most cases, the collection of such data by our website is non-optional to the user. The one exception to this is the use of a session cookie used to track usage in the EFiling System area.  The information collected never identifies you personally, is never shared, and consists only of the following items:

  • The Internet domain name from which you access the web site. This information gives us the name of your organization.
  • Your Internet protocol address (IP address). This is a number that is assigned to your computer whenever you are accessing the web.
  • The number of requests made each month by your organization.
  • The name of the pages you accessed.
  • Your operating system.
  • What specific requests for information were sent to our website.

No marketing databases are created nor is any commercial use made of any collected data.  The information gathered for each visitor is recorded and preserved in an aggregate form to provide us with information about the amount of use the site receives.  We do not record information about you as an individual. We do not share, sell, or otherwise disseminate the collected information. All information is collected to help us track usage of our website and is deleted from our web server on a regular basis.

Information you provide

Unless you provide it through a link to our e-mail, we do not collect or know your name or e-mail address. We also do not follow your browsing path outside of the Arkansas Public Service Commission’s website.


We have taken several steps to safeguard the integrity of our computer systems and networks. Protection against the possible download of viruses and other malevolent software has been built into the design, implementation and day-to-day practices of the Arkansas Public Service Commission’s website.

External Links Disclaimer

Our web site contains links to third-party sites. When you link to a third-party site, you are no longer on the Arkansas Public Service Commission’s web site and our Privacy Policy Statement no longer applies. These links are offered solely for your convenience. The Arkansas Public Service Commission is not responsible for and has no control over the policies or content of any of these sites. Visitors may wish to check the privacy statements of those sites and visit them accordingly.

Privacy Policy Statement is Subject to Change

This Policy Statement may be updated or revised from time to time. Please check back with us periodically for any changes to the manner in which the information you disclose on this website may be collected, used or disseminated.

Contact Information

To offer comments or complaints about our website, or about the information presented in this Privacy Policy, you may contact us by email using the following link: Webmaster